SupportDesk

Send reply Send an automated reply in any Intercom conversation. Supports dynamic content populated from upstream step data — customer name, plan details, issue summary and any other field.

Assign conversation Assign an Intercom conversation to a specific team member or team based on workflow logic — classification output, customer tier or conversation urgency.

Add tag Apply one or more tags to an Intercom conversation programmatically — useful for categorising conversations after GPT-4o classification.

Update conversation attributes Update custom conversation attributes with data from upstream steps — ticket category, priority score, resolution status or any custom field.

Create note Add an internal note to an Intercom conversation — visible only to your team. Useful for logging AI classification results, enrichment data or routing decisions.

Close conversation Close an Intercom conversation programmatically — triggered after a resolution workflow has completed or a follow-up has been sent.

Create user Create or update an Intercom user record with properties from upstream step data — useful for syncing new signups or lead data into Intercom automatically.